Frequently Asked Questions (FAQ's)
Orders & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, AfterPay, Klarna, and other secure payment options available at checkout.
Q: Can I modify or cancel my order?
A: Once an order is placed, modifications or cancellations can only be made within 24 hours. Please contact us immediately at [email protected] or (586) 496-9870.
Q: Do you offer discounts for bulk orders?
A: Yes! Contact us for information on bulk order discounts or special partnerships.
Shipping & Delivery
Q: How long does shipping take?
A: Orders are typically processed within 3-5 business days. Shipping times vary based on your location but usually take 5-7 business days within the U.S.
Q: Do you offer international shipping?
A: Currently, we only ship within the U.S.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. Use this to track your package in real-time.
Q: How do I select my shipping or local delivery option at checkout?
A:At checkout, you’ll be able to choose between Shipping or Local Delivery, depending on your location:
• Shipping: Choose this option if you’d like your order shipped to your address. Shipping costs will be calculated based on your location.
• Local Delivery: If you’re within our local delivery area, you can opt for this service. Local delivery may have a flat rate or vary depending on your distance, and our team will personally deliver your order to you.
Simply enter your shipping address during checkout, and the available options will be displayed. If you need any assistance, feel free to reach out to us via the Contact Us page!
Returns & Exchanges
Q: What is your return policy?
A: We accept returns on unworn, unwashed items within 14 days of delivery. Items must have tags attached. For more details, visit our Returns page.
Q: How do I exchange an item?
A: For exchanges, please contact us at [email protected]. Include your order number, the item you want to exchange, and the new size or color.
Q: Do you cover return shipping costs?
A: Customers are responsible for return shipping unless the item is defective or an error was made on our part.
Sizing & Mixed Sets
Q: How do I know which size to order?
A: Refer to our Size Guide for detailed measurements for each collection. If you’re between sizes, we recommend sizing up for comfort.
Q: Can I order mixed-size sets?
A: Yes! Mixed-size sets are available when stock permits. Submit your request via the Contact Us page with your top and bottom sizes, preferred collection, and color.
Products
Q: What collections do you offer?
A: We currently offer the "Trendy"(Unisex Regular Fit),"Sassy" (Women's Regular Fit) and "Active" (Women's Jogger Fit) collections. Each collection is designed for style, comfort, and durability.
Q: What fabrics are used in your scrubs?
A: Our scrubs are made from premium blends for maximum comfort and durability. Fabric details are listed in each product description.
Q: Do you offer embroidery or customization?
A: Not yet, but we’re working on adding embroidery services soon. Stay tuned!
Customer Support
Q: How can I contact customer support?
A: You can email us at [email protected] or call (586) 496-9870. We’re here to help!
Q: What are your customer support hours?
A: Our support team is available Monday-Friday from 9 AM to 6 PM EST.